Shipping
Orders are dispatched from Canada. Made-to-order apparel is printed after you order, so allow a few days for production before it ships — the confirmation email tells you which stage your order is at.
Resale and in-stock accessories ship as soon as they're packed.
Tracking
Every order gets a tracking number by email the moment it leaves. If it hasn't arrived by the end of the estimated window, reach out and we'll chase it.
Returns and exchanges
Unworn apparel with tags attached can be returned. Get in touch first so we can issue the return details — parcels sent back without notice are hard to trace.
Made-to-order pieces are produced individually for you, so we can only accept returns on them where the item is faulty or the print is wrong. If that happens, send us a photo and we'll replace it.
Resale pieces
Pre-owned designer items are sold as described, with condition stated in the listing. Check the photographs and the description carefully before ordering, and ask us anything you want to know first — we'd rather answer ten questions than process a return.
Something wrong?
Use the contact page. We answer.